Customer Account Management
Customer accounts get created in the sign up process. Your customer service
department can also set up accounts from your back office. Customer accounts
have different sections such as profile, payment information, and product
Telcan will provide you with the necessary tools to design your own
monthly plans. You can setup limited plans with a specified monthly bucket
of minutes. You can setup unlimited plans and include the countries you
wish for unlimited calling..
Your customers can check number availability online and select a specified
number from a pool. Telcan will also act as a Resporg to transfer customer
working numbers to your voip service.
Telcan’s rate management system will allow you to easily create
and edit multiple rate tables. You can import rate tables from a spreadsheet
or use Telcan’s rate creation wizard.
Telcan billing system will allow you to easily run monthly statements
for your end users. The monthly statements get posted online on your client’s
log in account and similarly you can download all invoices at once for
easy printing and distribution.
Each statement will show the client profile, plan description, on-plan
usage, off-plan usage, payments, balance, etc.
With Telcan, you will be in control of your sales, usage and quality
of service. You can run flexible reports by date on the following:
- Online visits
- Clients signups
- Agent signups
- Usage reports by product, client, agent, origin and destination
- Profitability reports