TelCan is an Application Service Provider that will bring our
telecommunications services and products to you via the World
Wide Web. The policies below are applicable to our website.
Your Privacy Is Our Concern
At TelCan, your privacy is our concern. We understand your need
for privacy when using the Web for your communications and we
have developed our Privacy Policy in order to demonstrate our
firm commitment to privacy. We want you to feel confident about
the privacy and security of your personal information.
Your Privacy
TelCan protects your privacy and your data. TelCan does not share,
disclose, trade or sell any personally identifiable information
collected online with other companies or organizations. If TelCan
should, at any time, desire to share its customers' personal or
online transactional data with third parties, it will provide
advance notification allowing its users the opportunity to prevent
the company from providing their information to third parties.
· Disclosure for Legal Purposes: While TelCan will use
its best efforts to protect your privacy and personal information,
we may be required by law or we may believe in good faith that
disclosure is necessary: a) to defend our rights or property or
those of our users; b) to comply with legal process served on
us or our affiliates; c) or in connection with a corporate transaction
such as a merger, consolidation or sale of substantial assets.
· Improper Conduct: We may also use your personal information
to investigate and help prevent potentially unlawful activity
or activity that threatens our service.
· Recordings: While TelCan protects your privacy and data,
we want you to be aware that any time you participate in a conference,
the Moderator and/or a third-party to the conference may record
the session for their own purposes.
· Choice: If you do not want to receive communications
from TelCan, please contact your local customer representative
directly and we will delete your name from our marketing list.
Your Data
Personal Information TelCan may ask you for personally identifiable
information such as your name, Toll Free Number or email address.
We use this information to help maintain accurate accounts and
provide the services you have requested. Once you register to
TelCan and sign in to our services, you are no longer anonymous
to us.
Any details that you provide to us are stored for use on future
visits, as we do not want you to give us any information more
than once. Personally identifiable information that we collect
may be stored and processed in any country where TelCan or its
affiliates, subsidiaries or agents maintain facilities. Personally
identifiable information may be combined with other information
about your use of our sites in order to improve our services and
products. Some examples of how we might use your personal information
include:
· Our server will recognize your domain name and the pages
that you visit. This data is gathered for quality control and
improvement of our site.
· When an email is sent to us, we will use your email address
in order to respond to your enquiry. · We collect information
that you volunteer to us on surveys, contests, and registration
sites. · We ask for your email address in order to communicate
with you about your account and other TelCan related services
and products.
· We may also contact you to offer new products and services,
however if you do not want to receive this information, please
go the section above titled “Choice.”
Anonymous Information TelCan collects general information that
does not personally identify you regarding your use of our sites
(“Anonymous Information.”) We may use this Anonymous
Information in order to improve our services and products, evaluate
our marketing efforts or make our site more useful to you.
Email Addresses: Your email address will be stored just as securely
as any other personal information that we have received from you.
We will not pass on your email contact information to any organization
beyond the TelCan Group without your express permission. We will
not send you unwanted email messages or junk mail, however our
marketing and accounting departments may need to send you email
messages regarding new services and products or regarding accounting
or service matters.
Access: When you register to use any of our services and products,
we will send you a confirmation of your registration indicating
the personal information that was obtained from your registration.
Your registration will be treated as consent to our using your
personal and anonymous information in the manner described in
this Policy.
Data Review / Update: You may review or update the available personally
identifiable information that we have received from you online
by contacting your local customer representative. To better safeguard
your information, we will take reasonable steps to verify your
identity before granting access or making corrections to your
information on file.
Safeguards and Security
Our technology: The technology we employ ensures that your sensitive
information is secure and protected from loss or misuse, from
unauthorized access, disclosure, alteration or destruction and
from improper use. For example, we provide password-protection
for certain services offered on this site. For our on-line web
reservation service, we use industry-standard SSL-encryption and
proprietary security methods to protect data transmissions and
to provide secure sessions. We will continue to enhance our security
procedures as new technology becomes available. We store your
sensitive information in secure operating environments that are
not available to the general public. We have taken all necessary
safeguards and security measures to protect your privacy, however,
you recognize and accept that under the current technology, where
TelCan sometimes uses technical protective security programs in
conjunction with its services, TelCan, in no way whatsoever provides
or implies an absolute warranty of security and protection to
you.
Hyperlinks: Our website may contain ad banners and hyperlinks
that can give you access to websites run by third parties. We
have no control over the privacy policies of such third party
sites, and we strongly recommend that you review the privacy policy
of each third party site that you choose to visit. We are not
and cannot be responsible for your privacy on third party sites
not under our control.
Use of Cookies: Our website uses cookies to keep track of your
session ID and to provide you with better service. A "cookie"
is a unique piece of data generated by a web site that is stored
on your computer. Each time you access that web site, the contents
of the cookie are sent back to the web site. This means that the
web server can be aware that you have visited before and that
you are returning - or perhaps loading up another page on the
same site. Many web sites make use of cookies for analysis of
their traffic, and some also use cookies in other useful ways,
like "remembering" data that you have previously entered
on that web site, so that you do not need to enter it again. Cookies
cannot, by themselves, reveal any personal details about you or
your computer's setup. Cookies do not contain executable code
and cannot be used for infecting your computer with a virus. Cookies
cannot tell if more than one person is using the computer to access
a web site, unless they are using personal profiles with separate
cookie databases. If you delete the cookies database, uninstall
your browser, or use a different browser to access the site, no
cookie will be available to send to the web site, and a new cookie
will be assigned. We may use cookies to deliver content that is
specific to your interests. You have the option of configuring
your browser to accept all cookies, reject all cookies or notify
you when a cookie is sent. Check the “Help” menu of
your browser to learn how to change your cookie options. But please
note that if you reject all cookies you may not be able to use
some of our products and services that require you to sign-in.
Contact Us: We work hard to protect your privacy. We want you
to know that we are committed to safeguarding your privacy to
our online and Internet activities and we welcome the opportunity
to hear from you if you have a question regarding our privacy
policy. You can send any questions regarding our privacy policy
to privacy@telcan.net
and furthermore, if you believe that we have not adhered to these
policies, please contact us at the email address above and we
will use commercially reasonable efforts to promptly determine
and remedy the problem.
TelCan Inc. 2800 Skymark Ave, Suite 402 Mississauga ON, L4W 5A6 Canada
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