addition to the standard management tools included in our wholesale
program, TelCan can develop various hosted applications for your
business. These solutions area aimed to increase your productivity,
boost your sales and improve your customer service levels.
Retail Prepaid Phone Card Site
Develop a private label site with product description, FAQs, price
calculator, card finder, shopping cart, web trigger, quick recharge,
feedback/contact form and client login.
Order Processing / Account Activation
1. When new orders are placed through your web site, a client account
is created simultaneously in our servers. Telcan will develop an
API that will create a client account, activate a PIN and setup
all parameters for the PIN (ANI, language, billing increment, auto-recharge
2. A request for charge will be sent to your merchant through another
API (see Merchant Interaction).
3. At any time all pending orders will be shown with the results
from the merchant request (if card has been charged, declined, stolen
card, etc.). Similarly, the fraud check result will be displayed
(see Fraud Check session). If all results are positive, you can
just activate account and send a preformatted welcome email with
a click of a button.
Online Client Management
1. Your clients will have access to a secure, branded site to manage
2. Here are some of the features: add payment, view payment records,
view call log, change preferences such as registered ANI numbers,
languages, auto-recharge value, view news and announcements from
3. Allocate IP address with SSL security.
Payment Processor Interaction
Telcan will develop an API that will interact with your online Payment
Processor. The API will be used for new orders, manual recharges
and auto-recharges. Client’s online Payment Processor will
provide TelCan with the necessary parameters and formats for sending
In the order process, new clients are asked to provide cardholder’s
home telephone number.
1. Clients will be provided with an order confirmation number.
2. In order to activate a new account, cardholder will call a specific
toll free number provided by TelCan. An IVR will ask cardholder
to provide the order confirmation number.
3. The system will grab the ANI on the inbound toll free call and
look for a match between cardholder’s zip code and the caller’s
Area Code / Exchange. The result will be posted in Pending Orders.
4. The system will run pending orders against a fraud database collected
from 7 years business. It will look for match in IP address, email
address and ANI. The result will be posted in Pending Orders.
When account goes below a certain amount, the IVR will announce
the balance and ask if user wishes to recharge. User will press
a key to accept and enter recharge amount. IVR will use merchant
interaction module and send request to charge. If all charges pass,
IVR will announce charge successful and recharge in real time.
Prepaid Agent Management Site
Your prepaid agents can login to your private label site and manage
their own groups of prepaid batches online. They can activate and
recharge accounts or batches, print receipts, run usage/payment
reports and retrieve call details.
You can setup affiliates instantly online. Your affiliates can market
your products with mirror sites. You can provide them with login
access so they can track their commissions and run sales reports.
Custom Voice Prompts
You would be able to add your own custom voice prompts, including