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If you are interested in providing callback service to an international community of clients and agents, this is the program for you. TelCan will provide you with web management tools that will leverage the operations and self-service to your end-users and agents.

TelCan’s international callback product comes with a number of great features such as multiple redial, speed-dial, caller ID trigger and web trigger. All of your callback clients will enjoy quality routes to most destinations as we strive to main high completion and quality ratios.

Below are some of the features we provide to callback resellers.

Agent Setup
Group your client accounts under different agents. Provide your agents with commission rates and login access to manage their own clients.

Your agents will access a neutral site and will only be able to manage their own clients. By outsourcing the sales and provisioning to your agents, you will save time and money. If you have a network of international agents, you can set them up as prepaid distributors and upload their payments into the system. They can then login and distribute payment to their prepaid accounts.

Product Management
A product ID is a combination of billing parameters such as connection fee, billing interval, rate table, monthly fee, and agent commission. Grouping parameters into a product is very convenient when assigning pricing models to agents.

Rate Management
Easily create multiple retail-rate tables that fit your markets. You can upload rates from a spreadsheet, mark-up from the wholesale prices, or change country rates.

End-User Login Access
Create login access for your clients though a private-label secure site. The login site allows your users to view their statements, change profile, view call details, order new lines, and submit service complaints.

Calling Card Option
You can offer calling card toll-free access from Canda, US, Latin America and Europe.

Voice Greetings
Upload your own company greetings or use TelCan’s standard greetings. Program your cards to announce “minutes remaining” or “dollar remaining.”

Running Invoices
Running client invoices takes just a few minutes. Just establish you own billing cycle and go. In a few minutes, your client invoices can be posted online where they can then be viewed. Similarly, you can download a compressed file with all invoices in text format for easy printing.

Billing Platform
With our billing platform, you can view and download Call Detail Records (CDRs) in almost real time. It takes just a few seconds for a call to be posted online. TelCan also offers a unique system to search for calls, which can help you resolve disputes more efficiently and with less hassle.

Your posted CDRs provide all the details you need: when a call was made, wholesale charges, and end-user charges.

Reporting Tools
These are some of the reports you can run:
- Usage/profit reports on any period of your choice: daily, weekly monthly, or you can simply choose your start and end dates.
- Reports on cards being issued, cards expired, card usage, and more.
- By card group, client, agent, or distribution level.
- Standard Call Detail reports where you can specify a number of filtering parameters

If you need any other custom report to be programmed in the system, please contact your account manager.

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