you are interested in providing callback service to an international
community of clients and agents, this is the program for you. TelCan
will provide you with web management tools that will leverage the
operations and self-service to your end-users and agents.
TelCan’s international callback product
comes with a number of great features such as multiple redial, speed-dial, caller ID trigger
and web trigger. All of your callback clients will enjoy quality
routes to most destinations as we strive to main high completion
and quality ratios.
Below are some of the features we
provide to callback resellers.
Group your client accounts under different agents. Provide your
agents with commission rates and login access to manage their own
Your agents will access a neutral site and
will only be able to manage their own clients. By outsourcing the
sales and provisioning to your agents, you will save time and money.
If you have a network of international agents, you can set them
up as prepaid distributors and upload their payments into the system.
They can then login and distribute payment to their prepaid accounts.
A product ID is a combination of billing parameters such as connection
fee, billing interval, rate table, monthly fee, and agent commission.
Grouping parameters into a product is very convenient when assigning
pricing models to agents.
Easily create multiple retail-rate tables that fit your markets.
You can upload rates from a spreadsheet, mark-up from the wholesale
prices, or change country rates.
End-User Login Access
Create login access for your clients though a private-label secure
site. The login site allows your users to view their statements,
change profile, view call details, order new lines, and submit service
Calling Card Option
You can offer calling card toll-free access from Canda, US, Latin America and Europe.
Upload your own company greetings or use TelCan’s standard
greetings. Program your cards to announce “minutes remaining”
or “dollar remaining.”
Running client invoices takes just a few minutes. Just establish
you own billing cycle and go. In a few minutes, your client invoices
can be posted online where they can then be viewed. Similarly, you
can download a compressed file with all invoices in text format
for easy printing.
With our billing platform, you can view and download Call Detail
Records (CDRs) in almost real time. It takes just a few seconds
for a call to be posted online. TelCan also offers a unique system
to search for calls, which can help you resolve disputes more efficiently
and with less hassle.
Your posted CDRs provide all the details you
need: when a call was made, wholesale charges, and end-user charges.
These are some of the reports you can run:
- Usage/profit reports on any period of your choice: daily, weekly
monthly, or you can simply choose your start and end dates.
- Reports on cards being issued, cards expired, card usage, and
- By card group, client, agent, or distribution level.
- Standard Call Detail reports where you can specify a number of
If you need any other custom report to be programmed in the system,
please contact your account manager.