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Universal PIN

Dialing Instructions

Toll Free Access
1. Dial the Toll Free Access Number (For example 1-800-873-1129 ).
2. Follow the voice instructions

Callback International Access
1. Dial the Callback Access Number (For example 1-646-205-0950 ).
2. Hang up when you hear the beep sound or ring
3. You will receive an immediate callback
4. Answer and follow the voice instructions

SMS Access
1. Send a text message to your SMS Access Number 1-416-875-1396 .
2. Use the following format: Authorization Code PIN Destination Number*. Your authorization code is 1. For Example: 1 12345612345 0114412345678
3. You will receive a callback and immediately connect to your Destination

Web Trigger
1. Log on to your account
2. Click on the ‘Call’ link located with your PIN.
3. Enter your Destination Number

*Important Notes:
1. Callback Access Number: When dialing your Callback Access Number if you are located outside North America, make sure you include the international dial prefix, usually 00+.

2. Destination Number: When entering or dialing your destination number, dial 1+ for US/Canada/Caribbean, dial 011+ for all international numbers.

3. PIN Skip: After the first call, the system will register your caller ID. If you call from your registered number, you are not required to enter the PIN, the system will recognize your caller ID and ask for Destination Number.

4. Recall: To make another call without hanging up, just enter **.

5. Redial: To redial the last number, enter 99.

6. Speed Dial: To use speed dial, enter your Two digit speed dial number. Example: 03, will dial the number save in 03.

7. To exit the system press ## or just hang up

8. To enter into administration menu enter 999# and then enter your admin PIN followed by #. Administration menu will allow you to change your call back no, change your 4 digit pin and check your balance.

If you have any questions or concerns feel free to call Customer service or open a Trouble Ticket/Special Request from your online account manager.


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