[Virtual Call Systems
] [ Globaltech Communications
Inc. ] [
HiPoint Inc ]
Virtual Call System, Inc.
Globaltech is a leading provider of prepaid long distance services
in Florida. Globaltech operates with over 1,200 retailers offering
quality international long distance services.
Montreal, PQ, Canada
Virtual Call System (VCS) is high tech company founded by a group of
Venture Capitalists and former AT&T executives. Their goals were
clear, VCS wanted to create an easy-to-use, feature rich, high
quality business communications service that included an
easy-to-use, self-explanatory customer portal for service
management. Also required was delivery of a simple and flexible
billing system design to support the SMB business sector. Short time
to market was a key component in choosing Telcan.
VCS acquired Telcan’s platform outsourcing solution to support all
it growth needs. The result was www.virtualcallsystem.com, a state
of the art hosted business phone service that provides complete call
management and unified communications.
Telcan quickly setup a team consisting of one account manager, one
web developer and one systems engineer to oversee the setup and
Telcan delivered a branded control panel designed to deliver
client setup and service management capabilities. The site has a
secure, real-time provisioning system designed to register and order
new services. Telcan had setup a hosted PBX solution with
intelligent routing where clients can configure custom call flow
from feature rich templates. The service was delivered with enhanced
features such as queuing, call recording, call blasting, call
hunting, enhanced voice mail, virtual fax, studio greetings and
Globaltech Communications, Inc.
Miami, FL, USA
The company was looking for an efficient and cost effective solution
to manage their products and easily launch new products. Since
Globaltech was targeting loyal, repeat customers, they needed the
highest voice quality to Latin America for the most competitive
prices. At the same time, they were looking for value added
solutions with their prepaid long distance operation.
Telcan developed a complete business portal (http://www.myglobaltech.com),
including logo and content, where master agents, retailers and end
users could purchase services and manage their accounts online.
Telcan also setup a merchant processor API and implemented a
complete IVR system for credit card recharges in real time. Telcan
setup a Free Trial application where uses register their phone
number with a small free credit. Once the free credit is close to
expire, the IVR gets enabled and allows users to top up their
accounts instantly before the next call.
HiPoint is a technology company that provides IT consulting,
Internet services and digital phone systems to Multi-Dweling Units
in the Chicago area. The company acquired the platform services from
Telcan to launch their own private label residential phone service
using Hipoint’s Internet connections.
Telcan delivered a complete auto-provisioning system where Hipoint
will place DID orders thru Telcan’s control panel and receive the
account setup within seconds. The device would be then setup at
customer’s premise and get auto configured thru TFTP.
Some of the elements required by Hipoint was an easy and smooth DID
porting process with instant reporting features. Hipoint also
required the option of users purchasing prepaid long distance thru
their control panel using a secure credit card payment option. All
these options were available in Telcan’s Voip Platform.