President and CEO
Mr. Rashid is an Engineering graduate of the University of Waterloo, in Waterloo, Ontario. He is a co-founder of Telcan in 1997, and Telcan in 2004. Mr. Rashid has over 15 years experience in the IT and automotive industries. Before becoming President of
Telcan in 2004, he occupied the position of Director of Engineering of Telcan Inc. since 1997. During that period, Mr. Rashid led the engineering team at Telcan in building the proprietary platform and developing the complete IT infrastructure,
which Telcan uses today.
As leader of Telcan, Mr. Rashid ensures the company continues to grow financially and technologically. Mr. Rashid directs and compensates employees for making clients happy, which results in innovative technology development and financial prosperity.
Vice President – Retail Services Unit
Mr. Sanmuga is also an Engineering graduate of the University of Waterloo with a Master degree in Systems Design. He co-founded Telcan in 1997, and Telcan in 2004. Mr. Sanmuga has over 10 years experience in Management and Finances. He previously
occupied the position of Director of Finances at Telcan, where he managed the development of many important projects, including the complete development of Telcan’s CRM system and financial infrastructure.
Since his new position at Telcan, Mr. Sanmuga has helped his unit successfully launch new value-added services to the North American market. At the same time, Mr. Sanmuga dedicates several weekly hours as a volunteer to charitable causes.
Vice President – Platform Outsourcing Solutions Unit
Mr. Mendoza is also an Engineering graduate of the University of Waterloo. As a co-founder of Telcan in 1997, and Telcan in 2004, he has over 10 years experience in the telecommunications sector, with focus in the international long distance market and
IP telephony platform solutions.
As an international traveler, he has seen first hand all regulatory and technology changes around the world, from the legacy systems to the latest IP technology. He continues directing his unit to help customers succeed in delivering voice applications to
Vice President – Channel Sales
Mr. Herter is an ardent technology fan and self proclaimed “geek”.
If it’s electronic-beeps, blinks and or makes noise he has either purchased or plans to purchase it.
In addition to his large family, his passions include sports: US professional football (Patriots and Giants), Baseball (Red Sox), Basketball (Celtics), Hockey (Bruins and Devils), Soccer and home renovation projects.
He came to Telcan after a 9 year career at Fonality Inc, serving in multiple senior sales/channel sales roles.
He’s a 20+ year technology industry veteran having held numerous strategic direct and channel sales positions with notable organizations such as Merisel Inc. and Lucent Technologies.
Additionally he has also held various Senior Level Channel Sales/Direct Sales roles for notable startups such as Vitts Networks, New World Technologies and has actively been used in project based consulting roles concerning channel development, channel
creation and sales processes.
He has guest lectured on sales and marketing topics at area colleges and has been a key presenter at numerous technical seminars and vendor shows throughout the country.
Michael loves the notion of business building through sales processes; in particular, building and growing channel focused enterprises. He believes that the best sales results come from organizations that build solid relationships- that are earned over
time (some of his channel partners have been with him for a decade or more).
He has a B.S. in Economics with a Minor in Marketing from Fitchburg State University. He is a founding father of Sigma Pi National Fraternity, Eta Tau Chapter and currently is serving a two year term on the Alumni Advisory Council.
Linked in Profile: https://www.linkedin.com/pub/michael-herter/0/16b/b90
Telcan runs two business units: the Retail Services Unit and the Platform Outsourcing Solutions Unit. The Retail Unit provides value-added voice services to businesses and consumers. Business services include its signature Cloud based business phone
service with its business-class features. Other business services include enhanced toll free service, virtual international phone numbers, prepaid long distance and click-to-talk service.
Consumer services include unlimited long distance, calling cards and pc2phone service. All Telcan services include a user friendly online portal with automated order processing. Telcan´s Retail Unit has also developed an online affiliate program with
instant sign up and reoccurring commissions for life.
The Platform Outsourcing Unit offers end-to-end Telecom outsourcing solutions for entrepreneurs around the world. Telcan´s web-based platform contains proprietary software 10 years in the making. Telcan offers a wholesale model, where clients
concentrate on pricing, distributing and selling their own private label products and services; and leave all the technical and provisioning aspects to us. Telcan´s on-demand model makes it a necessity to help clients grow their volume and succeed in
In 1995, Anton Mendoza and Siva Sanmuga were attending University of Waterloo Civil Engineering co-op program. They met during one of the work terms as they shared the same employer.
While traveling in Anton’s car for almost one hour each way, they started to talk about starting a business together. The intention was to find developers overseas to work on software projects.
On one of Anton’s trips, one of the contacts informed Anton of their need
for setting up a callback switch to process calls from emerging markets to Western countries.
At that time, Siva introduced Mamoon Rashid to Anton. Mamoon, also a Civil Engineering student, had software development experience and was the leading brain in developing the first switch platform.
The first hardware was a 386 Tandy computer donated by Anton’s father. Mamoon developed the first callback switch and billing using Visual Voice software and a 4 port Dialogic analog card. This platform was used to provide telecom service to a dozen
The founders operated part time for more than 2 years while still attending school. Right after graduation in 1998, Anton started to work full time, becoming the first employee.
The company acquired about $15,000 in capital from the founders' families and
used it to setup equipment at a collocation space in New York, buy a digital card and pay deposits to carriers. And this is how it all started.
- – Company was founded by Siva Sanmuga, Anton Mendoza and Mamoon Rashid.
- – The company purchased a voice card, developed a basic call processing software and built a web site in order to provide international callback service. The first 5 clients were contracted that year, billing about $6,000 USD/month.
- – The founders graduated from University and Anton started to work full time. His salary was partly subsidized by Siva and Mamoon, who had full time jobs as engineers with other companies.
- – The company moved to an office.
- – The company had 5 employees.
- – The company was providing international callback service to resellers around the word as well as selling the service online.
- – The company started providing calling cards, toll free numbers and virtual PBX using its platform to end users, agents and private-label resellers in the US/Canada market.
- – Callback was still the main business providing most of the revenue for Telcan.
- – Telcan started focusing on VOIP technology.
- – The first VOIP application was developed.
- – Callback business considerably declined and toll free service was still strong.
- – Telcan was divided into two departments: Retail and Wholesale. Retail would provide business phone services to SMBs. Wholesale would provide prepaid platform services to entrepreneurs and service providers.
- – As callback revenues continue to decline, Wholesale focused on VOIP call shop services to international dealers mainly in the Middle East and Africa.
- – The company invested heavily in developing the platform, focusing on calling cards, VOIP, PBX and retail portals.
- – New Toll free site with easy quick set up wizard was launched.
- – The wholesale department shifted focus on marketing the platform for prepaid phone cards and prepaid retail portals for pin-less services in North America, as these products showed maturity.
- – The company adds new international carriers to the LCR, dramatically improving pricing, redundancy and voice quality.
- – Adds a wide array of reporting tools for service providers.
- – Introduces value-added services to its white-label ecommerce offering.
- – Launches IVR apps for activations, credit card recharges and promotional programs.
- – Adds international mobile top up to its platform
- – Dramatically improves its VOIP phone service
- – Introduces wireless MVNO services to its platform clients.
- – Launches new POS portal
- – Revamps web site www.Telcan.net
- – Launched Smartphone Voip Dialer App for Prepaid Platform Providers.
- – Launched OYE Mobile, a prepaid telecom service for the Canadian markets.
- – The VOIP platform was re-architected to introduce redundancies at every level.
- – Achieved 99.999% uptime.
- – OYE Mobile launched its Smartphone App OYE Dialer.
- – OYE introduced the Canadian Mobile Recharge service for prepaid wireless customers.
- – The VOIP platform was enhanced to allow it to be deployed in multiple data centers quickly including on the Google cloud as well as on AWS.
- – In-house built monitoring system was launched to monitor every aspect of the platform every 5 minutes and to escalate based on the issue.
- – OYE Mobile signed up over 1,600 Point of Sale retailers in Toronto, Montreal and Calgary.
- – Game Changing WebRTC based Unified Communication platform was launched. It allowed the users to connect in the easiest and fastest way.
- – Industry leading Portal for Partners to manage their business was launched. It includes functionalities to create and manage customizable quotes, to create and manage sub agents as well to monitor the entire on boarding process.